Privacy Policy
Silver Ray Grand Pvt Ltd | Effective Date: 2026.01.01
Silver Ray Grand Pvt Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our Banquet halls, Rooms, and Restaurant services.
1. Company Information
- •Company Name: Silver Ray Grand Pvt Ltd
- •Address: Dippitigala, Lellopitiya
- •Contact Number: 0452 274 764
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- •Name
- •Contact number
- •Email address
- •Address
- •Identification details (if required for room bookings or legal purposes)
b. Booking and Service Information
- •Reservation details (banquet halls, rooms, restaurant bookings)
- •Event details
- •Payment-related information (processed securely through authorized payment providers)
c. Automatically Collected Information
- •Date and time of inquiries
- •Communication records (calls, messages, emails)
3. How We Use Your Information
We use your information to:
- •Process reservations and bookings
- •Provide hospitality and customer services
- •Communicate with you regarding inquiries, confirmations, or changes
- •Improve our services and customer experience
- •Comply with legal and regulatory requirements
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information only:
- •With trusted service providers involved in payment processing or service delivery
- •When required by law, regulation, or legal process
- •To protect the rights, property, or safety of Silver Ray Grand Pvt Ltd, our customers, or others
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, or disclosure.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Rights
You have the right to:
- •Request access to your personal information
- •Request correction of inaccurate information
- •Request deletion of your data, subject to legal obligations
To exercise these rights, please contact us using the details provided.
8. Third-Party Links
Our services may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting.
